What software does a window tint shop run on?

What's included in the monthly technology fee

The monthly technology fee (FDD Item 6) pays for access to Polar Tint's designated technology package. Per FDD Item 11 and Franchise Agreement Section 5.4, that package includes your local consumer website, marketing web portal, location email address, Google Workspace, accounting software, device management software, digital display software, and plotter and plotter-cutting software. The fee starts 30 days before your grand opening, and Polar Tint may change it on 30 days' written notice.

Some technology costs sit outside the fee. You must purchase at least one point-of-sale hardware terminal and a computer, pay Polar Tint or its designated supplier the initial license fees for any software you are required to use, and pay the initial license, training, and continuing monthly license fees for the designated management system (Franchise Agreement Sections 3.5 and 5.4). The upfront cost of the point-of-sale and computer system is disclosed in FDD Item 11.

Why software is standardized

The Franchise Agreement requires you to use the point-of-sale, business management, ordering, and customer relationship management systems Polar Tint designates (FDD Item 11; Franchise Agreement Section 3.5). You must also meet Polar Tint's requirements for back-office and point-of-sale systems, security systems, printers and other peripherals, archive and backup systems, and high-speed internet access.

Can I use my existing tools?

No. Under Franchise Agreement Section 3.5 you must use the management system Polar Tint designates and cannot substitute another system. Upgrades are not guaranteed to be included: you must upgrade, replace, or modify the management system when Polar Tint requests it, and Polar Tint has no contractual obligation to maintain, repair, update, or upgrade your computer systems (FDD Item 11).

You are responsible for hardware repairs and replacement. FDD Item 11 discloses the estimated annual cost of maintenance, repairs, and updates for the computer and point-of-sale systems.

How is shop data handled?

Shop data is shared between you and the franchise system. Customer, point-of-sale, and customer relationship management data your franchise generates is treated as Polar Tint's Confidential Information and licensed back to you at no charge for use in your business throughout the term (FDD Item 14). Polar Tint can also access your point-of-sale data and your franchise's financial performance data (FDD Item 11).

Polar Tint's initial training program includes a technology subject (FDD Item 11).